![]() ![]() ![]() Make sure Server-Side Synchronization is set up correctly. This means that there is an issue with the Server-Side Synchronization settings on the mailbox. Email account isn’t configured with server-side sync for appointments, contacts, and tasks.Email account isn't configured with server-side synchronization for incoming email.Depending on the scenario, you may see one of the following messages displayed. How do I recover from this?Ĭurrently, Dynamics 365 App for Outlook requires Server-Side Synchronization to be successfully set up on the Exchange mailbox. ![]() When I open Dynamics 365 App for Outlook, I see a blue screen with errors related to Server-Side Synchronization. Configure Outlook or Exchange folder-level tracking.Sorry something went wrong while initializing the app when accessing the Dynamics 365 App for Outlook.You may also get this error: Sorry, something went wrong while initializing the app Users who are assigned a custom security role may not be able to access Dynamics 365 App for Outlook. Feedback In this article Users with custom security role can't access Dynamics 365 App for Outlook ![]()
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